Effective Date: [Insert Date]
Welcome to Casa Craft. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About Casa Craft
Casa Craft is an online home décor store based in the United Kingdom. We offer a carefully selected range of home décor products, including decorative mirrors, wall mirrors, floating shelves, wall shelves, and other home accessories. Our goal is to provide quality products and a secure, reliable shopping experience for every customer.
2. Eligibility to Use Our Website
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You also agree to provide accurate and complete information when placing an order or creating an account.
3. Products and Product Information
We do our best to ensure that all product descriptions, images, dimensions, colours, and specifications are accurate. However, slight differences in colour or appearance may occur due to screen settings, lighting, or manufacturing variations. All products are subject to availability, and we reserve the right to discontinue or update products at any time without prior notice.
4. Prices and Payments
All prices displayed on our website are shown in British Pounds (£) and include any applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be completed before an order is processed and dispatched. We use secure payment providers to protect your payment information, and Casa Craft does not store your full payment card details.
5. Order Acceptance
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance. We reserve the right to cancel or refuse any order if a product is unavailable, incorrect pricing is displayed, payment cannot be verified, or fraudulent activity is suspected. If your order is cancelled after payment has been received, you will receive a full refund.
6. Order Processing and Delivery
Orders are processed within 1–2 business days (Monday to Friday). Orders placed after 5:00 PM (GMT/BST) are processed on the next business day. Once dispatched, delivery usually takes 4–6 business days, making the estimated total delivery time 5–8 business days. Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
7. Returns and Refunds
Our Return & Refund Policy explains the conditions for returning products and requesting refunds. Customers should review that policy before placing an order. By making a purchase, you agree to the return conditions published on our website.
8. Customer Responsibilities
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order. You are also responsible for checking your delivery details before confirming your purchase. Casa Craft is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
9. Intellectual Property
All content available on the Casa Craft website, including text, logos, graphics, product images, icons, website design, and other materials, is the property of Casa Craft or its content providers and is protected by applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, or used without our prior written permission.
10. Website Use
You agree to use our website only for lawful purposes. You must not attempt to interfere with the security or operation of our website, introduce harmful software, gain unauthorised access to our systems, or use our website in any way that could damage our business or other users.
11. Limitation of Liability
Casa Craft will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products, except where liability cannot be excluded under applicable UK law. Our total liability for any claim relating to your purchase will not exceed the amount paid for the product.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you also agree to the terms of our Privacy Policy.
13. Third-Party Services
Our website may use trusted third-party services, including payment providers, delivery companies, analytics tools, and marketing platforms, to help operate our business. These services have their own terms and privacy policies, and Casa Craft is not responsible for the content or practices of third-party websites or services.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website operations. Any updates will be published on this page and will become effective immediately upon posting. We encourage customers to review these Terms regularly.
15. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from the use of our website or purchases made through Casa Craft will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us using the details below.
Store Name: Casa Craft
Website: https://casacraft.shop/
Customer Service Hours: Monday to Friday (9:00 AM – 5:00 PM)
Chat Bot Support: 24/7
Business Phone: +441413572579
Email: support@casacraft.shop
Business Address: 583 Dumbarton Rd, Glasgow G11 6HY, United Kingdom