At Casa Craft, we are committed to providing a safe, secure, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we take to protect your financial information.
Accepted Payment Methods
We currently accept secure online payments through Stripe, one of the world’s leading payment providers. Depending on your location and device, you may be able to pay using:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Other payment methods supported by Stripe at checkout
- paypal
All available payment options will automatically appear during the checkout process.
Currency
All prices displayed on the Casa Craft website are shown in British Pounds Sterling (£ GBP) unless otherwise stated. Your bank or card provider may apply currency conversion fees if you are paying from outside the United Kingdom.
Secure Payments
Your payment security is extremely important to us. All payments are processed securely through Stripe, which uses advanced encryption technology and complies with the PCI-DSS (Payment Card Industry Data Security Standard) to protect your payment information.
Casa Craft does not collect, store, or have access to your full credit or debit card details. Your payment information is transmitted directly to our secure payment provider using SSL (Secure Socket Layer) encryption.
Payment Authorization
When you place an order, your payment will be authorised and processed before your order is prepared for dispatch. Orders will only be processed once payment has been successfully received and verified.
If your payment cannot be authorised or is declined, your order will not be processed until a successful payment has been completed.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details. If you do not receive this email, please check your Spam or Junk folder or contact our Customer Support team.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Incorrect payment information.
- Insufficient funds.
- Card restrictions.
- Bank security verification.
- Payment provider security checks.
If your payment is declined, we recommend contacting your bank or trying another supported payment method.
Payment Verification
To protect our customers from fraud and unauthorised transactions, some orders may require additional payment verification before dispatch. If verification is required, our support team will contact you using the email address provided during checkout.
Pricing Accuracy
We make every effort to ensure that all prices displayed on our website are accurate. However, if a pricing error occurs, Casa Craft reserves the right to cancel the affected order and issue a full refund if payment has already been received.
Taxes
Where applicable, all prices displayed on our website include the required taxes in accordance with United Kingdom regulations unless otherwise stated during checkout.
Refunds
Approved refunds are issued back to the original payment method used for the purchase. Once your returned item has been received and inspected, refunds are normally processed within 10 business days, depending on your bank or payment provider.
For complete details regarding refunds and return eligibility, please refer to our Return & Refund Policy.
Privacy & Payment Security
Your personal and payment information is handled securely and confidentially. Casa Craft never sells, rents, or shares your payment information with third parties except where necessary to process your payment through trusted payment providers or where required by law.
All payment transactions are encrypted and processed using secure technology to help protect your information against unauthorised access.
Contact Us
If you have any questions regarding payments or experience any issues during checkout, please contact our Customer Support team.
Store Name: Casa Craft
Website: https://casacraft.shop/
Customer Service Hours: Monday to Friday (9:00 AM – 5:00 PM)
Chat Bot Support: 24/7
Business Phone: +441413572579
Email: support@casacraft.shop
Business Address: 583 Dumbarton Rd, Glasgow G11 6HY, United Kingdom