Welcome to Casa Craft. We highly value your personal privacy and are fully committed to safeguarding your personal information. This Privacy Policy explains how we collect, process, use, and share your personal data when you browse, interact with, or make a purchase through our website: https://casacraft.shop/
By using our website, you agree to the practices described in this Privacy Policy.
1. Personal Data We Collect
When you visit our website, we automatically collect certain information about your device, including:
- Your internet browser type and version
- Your IP address
- Your local time zone
- Cookie data stored on your device
When you place an order or attempt to make a purchase, we may also collect the following information:
- Full Name
- Billing Address
- Shipping Address
- Payment Information
- Email Address
- Telephone Number
2. Cookies
Casa Craft uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and provide better services.
We use the following types of cookies:
- Essential Cookies: Required for important website functions such as your shopping cart and secure checkout.
- Performance & Analytics Cookies: Help us understand how visitors use our website so we can improve its performance.
- Marketing Cookies: Used to provide relevant advertisements and measure marketing campaign performance.
- Preference Cookies: Remember your settings and preferences for future visits.
We may also use trusted third-party services such as:
- Google Analytics
- Meta (Facebook Pixel)
- Secure Payment Providers
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain website features.
3. How We Use Your Information
We use your personal information to:
- Process and complete your orders
- Arrange packing and delivery
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraud and improve website security
- Improve our products and website performance
- Send promotional emails if you have subscribed to our newsletter
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
4. Legal Basis for Processing (UK GDPR)
If you are located in the United Kingdom or the European Economic Area (EEA), we process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
We process your data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Our legitimate business interests
5. Data Security
We take appropriate security measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your information during transmission.
Payments are processed securely through trusted payment providers that comply with PCI-DSS security standards. Casa Craft does not store or have direct access to your complete credit or debit card details.
6. Sharing Your Information
We only share your personal information with trusted third-party service providers when necessary to operate our business, including:
- WooCommerce or our eCommerce platform
- Payment service providers
- Delivery and courier companies
- Analytics and marketing providers
We may also disclose information where required by law or to protect our legal rights.
7. Do Not Track
Currently, there is no consistent industry standard for responding to “Do Not Track” browser signals. Therefore, our website does not change its data collection practices when such signals are received.
8. Data Retention
We retain your order information and personal data for our business records and legal obligations unless you request that your information be deleted where permitted by law.
9. Your Privacy Rights
Depending on your location and applicable laws, including the UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw your consent where applicable
- Request a copy of the information we hold about you
To exercise any of these rights, please contact us using the contact details below.
10. Children’s Privacy
Our website is intended for adults and is not designed for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page, and the revised policy will become effective immediately upon publication.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Store Name: Casa Craft
Website: https://casacraft.shop/
Customer Service Hours: Monday to Friday (9:00 AM – 5:00 PM)
Chat Bot Support: 24/7
Business Phone: +441413572579
Email: support@casacraft.shop
Business Address: 583 Dumbarton Rd, Glasgow G11 6HY, United Kingdom