Shipping Policy

Welcome to Casa Craft.
We are committed to delivering your orders safely, quickly, and efficiently across the United Kingdom. Every order is carefully checked, packed, and dispatched by our team to ensure it reaches you in excellent condition.

Please read our Shipping Policy below to understand how we process and deliver your order.

1. Shipping Coverage

Casa Craft currently delivers to addresses across the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

At this time, we do not offer international shipping. We also do not deliver to BFPO addresses or other restricted delivery locations where our courier partners cannot provide service.

If international shipping becomes available in the future, this policy will be updated accordingly.

2. Shipping Charges

We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.

Shipping Cost: FREE

Minimum Order Value: No minimum purchase required.

There are no hidden charges. The total amount shown at checkout is the final price you will pay.

3. Order Cut-Off Time

Orders placed before 5:00 PM (GMT/BST) on a business day will normally begin processing the same day.

Orders received after 5:00 PM will be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the following business day.

4. Order Processing Time

Before your order is shipped, our team carefully:

  • Confirms your order details.
  • Inspects every product.
  • Safely packs your items.
  • Prepares your parcel for collection.

Processing Time: 1–2 Business Days

Processing Days: Monday to Friday

During busy periods, such as holidays, sales, or promotional events, processing may take slightly longer. If this happens, we will keep you informed.

5. Delivery Time

Once your order has been dispatched, delivery usually takes:

Standard Delivery: 2–5 Business Days

Most customers receive their orders within 3–7 business days, including processing time.

Although we always aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Severe weather conditions
  • Bank holidays
  • High seasonal demand
  • Courier delays
  • Events outside our control

6. Delivery Partners

To provide reliable delivery across the United Kingdom, we work with trusted courier services, including:

  • Royal Mail
  • Evri
  • DPD
  • Yodel
  • Other reliable UK courier partners when required

The courier used for your order may vary depending on your delivery location and parcel size.

7. Order Confirmation

After placing your order, you will receive an email confirming that your order has been successfully received.

This email will include:

  • Your order number
  • Order summary
  • Billing information
  • Delivery details

If you do not receive your confirmation email, please check your Spam or Junk folder before contacting us.

8. Order Tracking

As soon as your order has been dispatched, we will send you a shipping confirmation email.

This email will include:

  • Your tracking number
  • Courier name
  • Tracking link

Tracking information normally becomes active within 24 hours after your parcel has been collected by the courier.

9. Delivery Address

Please make sure your delivery address is correct before completing your order.

Casa Craft cannot accept responsibility for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing postcode information
  • Incomplete delivery details
  • Customer input errors

If an order is returned to us because of an incorrect address, additional delivery charges may apply before the order can be sent again.

10. Missed Deliveries

If no one is available to receive your parcel, the courier may:

  • Leave the parcel in a safe place (where available).
  • Leave a calling card with further instructions.
  • Attempt another delivery.
  • Deliver the parcel to a nearby collection point.

Please follow the courier’s instructions to arrange collection or redelivery if necessary.

11. Delayed or Lost Orders

Although most deliveries arrive on time, unexpected delays can sometimes occur.

If your tracking information has not updated for several days or your parcel has not arrived within the estimated delivery time, please contact our Customer Support Team.

We will contact the courier on your behalf and investigate the shipment until the issue is resolved.

12. Damaged Deliveries

If your parcel arrives damaged, please contact us immediately after delivery, preferably within 24 hours.

To help us process your claim quickly, please provide:

  • Your order number.
  • Clear photographs of the damaged item.
  • Photos of the packaging.
  • A brief explanation of the damage.

After reviewing your request, we will arrange a replacement or refund where appropriate.

13. Incorrect Items

If you receive an incorrect item, please notify us within 24 hours of delivery.

Once we verify the issue, we will arrange to send the correct product as quickly as possible at no additional cost to you.

14. Customs & Taxes

As Casa Craft currently ships only within the United Kingdom, customers do not need to pay any customs duties or import charges for UK deliveries.

The amount displayed during checkout is the final amount payable.

15. Contact Us

If you have any questions about shipping, delivery, or your order, our Customer Support Team is always happy to help.

Store Name: Casa Craft
Website: https://casacraft.shop/
Customer Service Hours: Monday to Friday (9:00 AM – 5:00 PM)
Chat Bot Support: 24/7
Business Phone: +441413572579
Email: support@casacraft.shop
Business Address: 583 Dumbarton Rd, Glasgow G11 6HY, United Kingdom

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