1. What products does Casa Craft sell?
Casa Craft offers a carefully selected collection of home décor products, including decorative mirrors, wall mirrors, full-length mirrors, floating shelves, wall shelves, wooden shelves, metal shelves, and stylish home accessories designed to enhance every room in your home.
2. Where do you deliver?
We currently deliver to customers throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
3. Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all orders within the United Kingdom. There are no hidden delivery charges.
4. How long does delivery take?
Orders are processed within 1–2 business days. Once dispatched, delivery usually takes 4–6 business days, making the total estimated delivery time 5–8 business days.
5. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link. Tracking information normally becomes active within 24 hours.
6. Can I change or cancel my order?
If your order has not yet been processed, please contact our Customer Support team as soon as possible. We will do our best to update or cancel your order. Unfortunately, once an order has been dispatched, we may not be able to make changes.
7. What should I do if my item arrives damaged?
If your item arrives damaged or you receive the wrong product, please contact us immediately after delivery and provide your order number along with clear photos of the item and packaging. We will review your request and arrange a replacement or refund where applicable.
8. What is your return policy?
If you change your mind, you must contact us and return the product within 24 hours of delivery. The item must be unused, in its original packaging, and in its original condition.
For damaged, defective, or incorrect items, you have 30 days from the delivery date to request a return.
9. Who pays for return shipping?
If the item is damaged, defective, or incorrect, Casa Craft will cover the return shipping costs. If you are returning an item because you changed your mind, you will be responsible for the return shipping costs.
10. How long does it take to receive a refund?
After we receive and inspect your returned item, approved refunds are processed to your original payment method. Depending on your bank or payment provider, refunds usually appear within 5–10 business days.
11. What payment methods do you accept?
We accept secure online payment methods through trusted payment providers. All payments are encrypted using secure technology to help protect your personal and payment information.
12. Is shopping on Casa Craft secure?
Yes. Our website uses SSL (Secure Socket Layer) encryption to protect your personal information and payment details. We are committed to providing a safe and secure online shopping experience.
13. Can I return a used product?
No. Returned products must be unused, in their original condition, and returned with their original packaging and accessories. Used or damaged items caused by misuse are not eligible for return.
14. Do your mirrors and shelves come with installation hardware?
Product contents may vary depending on the item you purchase. Please read the product description carefully to see what is included in the package. If you have any questions before ordering, our support team will be happy to assist you.
15. What if the product I want is out of stock?
If an item is temporarily unavailable, it may be restocked in the future. We recommend checking our website regularly or contacting our support team for the latest availability.
16. How can I contact Casa Craft?
If you have any questions about our products, orders, delivery, returns, or anything else, you can contact our Customer Support team using the contact details available on our Contact Us page. We aim to respond to all enquiries within 24–48 business hours.
Store Name: Casa Craft
Website: https://casacraft.shop/
Customer Service Hours: Monday to Friday (9:00 AM – 5:00 PM)
Chat Bot Support: 24/7
Business Phone: +441413572579
Email: support@casacraft.shop
Business Address: 583 Dumbarton Rd, Glasgow G11 6HY, United Kingdom